Help & Returns / Refunds Policy

How Can We Help You?

Welcome to our help center. Find answers to common questions below.

Frequently Asked Questions

How do I track my order?
Once your order ships, you'll receive a tracking number via email. Click the link to see your delivery status.

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging.

How do I contact customer support?
You can reach us via email or through our contact form. We typically respond within 24 hours.

Shipping Information

We offer standard and express shipping options. Delivery times vary by location.

Need More Help?

If you can't find what you're looking for, please don't hesitate to contact us directly.

 

Returns / Refunds Policy

At Walpa Clothing, each item is carefully crafted and made specifically to order just for you. This made-to-order approach allows us to reduce waste and ensure that every piece meets our quality standards.

No Returns, Refunds or Exchanges

Because our items are made to order, we are unable to accept returned items, give refunds or offer exchanges. Once production begins on your order, it cannot be cancelled or modified.

Quality Guarantee

We take great care in creating each piece. If you receive an item that is damaged or defective due to a manufacturing error, please contact us within 7 days of receiving your order. We will work with you to resolve the issue.

Questions?

If you have any questions about our returns policy or your order, please don't hesitate to contact us. We're here to help!